COVID Support

Systel COVID-19 Customer Response

Our nation as a whole is taking extreme precautions to further prevent the spread of COVID-19, and it has ultimately affected the way we go about our daily lives. Despite the present day circumstances, our customers will continue to be the number one priority and we are committed to supporting your business needs as we learn to navigate these uncharted waters together. 


In Home Printers & Scanners

While a majority of our workforce rushes to get set up to work from home for the foreseeable future, your employees are going to need access to equipment that is going to make them productive and efficient from their home office. We have assembled bundles with new and refurbished In-Stock, ready to deliver printers, scanners, and desktop Multifunctional devices that are compatible with almost every in home set-up. 

Click Here to View our In Home Bundles 

HP Bundle Valid Through 7-31-2020


Lease Deferral Program

For a limited time, we are offering a 90-day Lease Deferral Program. Get your new Systel equipment or solution now and don't make any payments for 90 days! Leases signed between April 01 to June 25, 2020 may qualify for our 90 day lease payment deferral program, which may also include your monthly service payment as well.

Click Here for More Details on our 90-day Deferral Program 


Customer Relief Options

For any of our customers, experiencing any financial hardships as a result of closures or layoffs due to COVID-19, we have a few options to work with customers during this time. Qualifications will be reviewed on a case by case basis. For more information, please reach out to your Account Manager or Click Here to submit your inquiry with your request in the comments section. 


Remote Working Solutions 

Systel is here to support your remote working solutions now and in the future. Our products such as Interactive Boards, Video Conferencing, the Double 2 Robot, Mobile Printing and Cloud Solutions, and VOIP phone systems all offer remote working solutions for almost any office environment. For more information on these products and how they can help your business prepare now or in the future, Click Here. 


Service for Shelter in Place 

Systel is proud to serve all 100 NC counties and parts of SC, GA, TN, and VA. Most of these locations have Shelter in Place orders and Systel, being an essential service organization, will be here to support your business needs during this time. As most of our staff is working remotely, our Service Technicians are on a weekly rotation in each of our locations ready to serve our customers. Our warehouse, in Fayetteville NC where we stock all of our equipment is still fully operational and supplies are still shipping out same or next day. To learn more about the precautions are taking to ensure your safety, Read More or Click Here to Place a Service Call or Order Supplies. 


Place Service/Order Supplies Online

While our customer support department is fully operational, we are not fully staffed during this time. If you are experiencing a wait, you can Place a Service Call or Order Supplies Online and your submission will move to the top of our call log. To manage your account online, pay invoices, enter meters, request service, and even order supplies, our e-info service provides our customers the ability to access this portal 24/7, at your convenience without having to pick up the phone. Register Today! 


Schedule a Virtual Meeting

Our dedicated sales staff is working full time to make sure our customers' needs are met during this time through teleconference or virtual meetings such as Zoom Video Conferencing. To schedule your Virtual Appointment with your Account Manager today, Click Here


Printing delivered to your Home/Office

One of the many ways we can support our customers during this time is being a back up printing option for your urgent document needs, either in the office or at your home office. If one of our In Home Bundles is not the right fit for you, we can print your documents at our Branch office. Click Here to contact us for smaller printing needs and delivery.

Visit Systel Printing Services facility for larger, more complex jobs. For larger jobs, simply upload your files to our website and follow these simple instructions:

  1. Go to www.systelprinting.com
  2. Click on Client Access > FTP
  3. Fill out the form and upload your files

    Please Note: if you are uploading an entire folder, it will need to be compressed into a zip file before uploading.

Sanitation and Security

At Systel, we plan to do what we can to help keep our communities, customers, and employees safe and healthy by being proactive with new policies and procedures that were put in place weeks ago in regards to COVID-19. Click Here to read the letter from our Systel Family Ownership Team and the precautions we took immediately to protect our customers and employees.

In a time where staffing is scaled back and office hours may be limited, our DASH solution, free to all our customers, is now more helpful than ever! DASH is a GPS tracking feature, exclusive to Systel, that delivers real-time location and status updates to customers tracking a service call. As an enhanced security feature for the customer, users will also be able to view the estimated arrival time, as well as the number and picture of the arriving technician. The progress can be watched until the technician has arrived and resolved the reason for the call.