DASH is a GPS tracking feature, exclusive to Systel, that delivers real-time location and status updates to customers tracking a service call. DASH, short for Dispatch and Security Help Desk, allows Systel to provide the ultimate customer service experience to our clients from beginning to end. The functionality of the DASH interface is much like the technology used by Uber. As soon as a service call is made, the customer will receive an email with the reason for the call along with their customer and equipment information. As an enhanced security feature for the customer, users will also be able to view the estimated arrival time, as well as the number and picture of the arriving technician. The progress can be watched until the technician has arrived and resolved the reason for the call.
How can I place a service call online? Register for e-info access at systeloa.com/e-info and submit service calls or orders through the e-info portal.
How do I receive DASH updates? Do I have to sign up? No. You will automatically receive an email with a link to real-time GPS tracking updates as soon as you have placed a service call.
How much does it cost? The DASH feature is available to all customers at no cost.
Is DASH available at every Systel branch? Yes. The DASH interface is available to customers at all branches.
Systel is thrilled about the development of the new DASH enhancement as it is sure to reinvent the customer experience through advanced communication and convenience. This is just one feature Systel plans to announce in the coming year to strive as keep up with today’s on-demand culture and growing customer expectations.