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Contract Billing Specialist

Contract Billing Specialist

Service Contract

Service Contract Manager

Non-exempt - 8:00 am – 5:00 pm, Monday – Friday (40 hours per week)


Coordinate and review the formulation and finalization of customer service contracts as required in coordination with management and staff. Ensure compliance of appropriate regulations.


Location: Fayetteville, NC


  • Manage the status of accounts and balances and identify inconsistencies
  • Check the data input in the accounting system to ensure accuracy of final bill
  • Issue invoices, account statements, bills and sent them to customers through various channels (mail, e-mail etc.)
  • Update accounting records with new payments, balances, customer information etc.
  • Answer questions and handle complaints from customers regarding bills
  • Coordinate with staff to ensure proper billing and collection of contractual revenue
  • Resolve contract payment disputes and confer with other departments concerning contract payments and compliance
  • Maintain computer database for the contract management system
  • Reply to all inquiries relating to service contracts rates, dates, coverage type, excess charges, extended warranties, renewals, upgrades and downgrades
  • Data entry and maintenance in accounting software program
  • Order processing to include billing of equipment, set up and billing service contracts, barters and service in lease agreements
  • Maintain and prepare contract renewal documents
  • Principles, procedures and governing regulations of contract services
  • Prepare clear and concise reports
  • Exhibit professionalism while dealing with tough internal as well as external customers
  • Perform other job related duties as necessary or assigned


  • Excellent knowledge of MS Office (particularly Excel)
  • Excellent math ability
  • Excellent communication skills both verbal and written
  • High degree of attention to detail and trustworthiness
  • Good time-management and organizational skills
  • High School Diploma
  • Associates degree in Business (Preferred)