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Testimonials & Case studies

Intracoastal Realty | EveryonePrint

Intracoastal Realty is a privately owned full-service Residential and Rental Real Estate firm located in Wilmington, North Carolina. As the company has grown over the years, agents needed the ability to print, copy, scan, and fax from any of their office location, but their previous process of manually installing print drivers for each office location onto agents' laptops was no longer sustainable. Additionally, tracking color prints required several staff members to collect print reports, consolidate color copy counts, and process payments manually. By partnering with Systel, Intracoastal agents can now print from any location and mobile device, and color print reports can be collected in a matter of minutes using the EveryonePrint managed print solution.

PFC Logo Transparent

Case Study: Managed Voice & Unified Communications

The Partnership for Children of Cumberland County is a non-profit organization that provides resources, support, and programs that empower families, advance the well-being of children, and strengthen the Early Care and Education System in Fayetteville, North Carolina. In recent years, the hardware for the organization’s traditional phone system had begun to fail and required frequent, costly repairs. The Partnership for Children recently teamed up with Systel to upgrade to Managed Voice and Unified Communications, which provides PFC staff with the ability to communicate both, internally and externally from a company phone system while working remotely. "UC-One set us up for success, and it's contributed to a positive change in our culture as an organization."

Case Study: Cloud Services

Established in 1978, Southern Finishing Company (SFC) has earned a reputation as a premier vendor to the kitchen cabinet and furniture industries. The company specializes in JIT (just-in-time) shipping orders to customers within two days and takes pride in the fact that they ship 99.5% on time while meeting quality standard specifications. When SFC began experiencing trouble with its on premise infrastructure, Systel conducted a Network Check-UP to assess all devices and software connected to the company's network and identified the underlying issues that were causing frustration. Upon completion of the Network Check-UP, Systel and the All Covered team collaborated on a cloud solution that is tailored to SFC's specific needs and addresses the ongoing latency issues experienced. Since implementing the cloud solutions, SFC has experienced significant uptime and profitability savings.
Thanks so much for providing copiers for our disaster relief efforts during Hurricane Florence.

Nonprofit Organization

Fayetteville, NC

I just wanted to take a minute out of an extremely busy day to thank Systel for the service provided to our company by your staff. We have always had GREAT service from Systel but today was outstanding. I wanted to let you know that the Systel staff deserves a ‘pat on the back’ for a job well done.

Plumbing Supply Company

Asheville, NC

I’ve been very satisfied with Systel printer support. We’ve had very minimal issues that required a visit by a tech, yet they've been great to work with and show up very quickly after the call.

Enterprise Agency of NC DOT

Morehead, NC

I want to thank Systel for the amazing service you have provided over the last three years with our printing equipment. You have been supportive and helpful in every way in providing us an excellent solution to our printing needs. Thank you, Systel, for being a company of integrity and for being committed to your customers.

Broadcasting & Media Production Company

Cary, NC

Systel has been beneficial to our business with their professional service and fantastic work on our monthly calendars. They serve our needs and make doing business very convenient. Their efforts with mailing lists and graphic designs are second to none. I highly recommend Systel as a company to work with.

Automotive Company

Greenville, NC

I'd like to highlight the outstanding work done by Systel in replacing our 12 Ricoh copiers. Our Account Manager has done excellent work spending countless hours with our staff before (and after) managing the installation of our new Ricoh and Konica Minolta copiers, training our staff and helping ensure the smoothest transition possible for my team.

To say that Systel has exceeded our expectations is an understatement. Systel has shown an eagerness to keep our equipment running properly and keep us happy. Systel completed each location’s install in less than 3 hours. Since the install, Our Account Manager has been easily accessible to us, providing support, in person, for any of our employees who may need it.

Making Systel our vendor for digital office equipment has truly taken the anxiety out of our printer fleet management.

Construction Company

Alpharetta, GA

I have enjoyed working with Systel. What I like about Systel is that we get a live person on the phone when we call for service. That has been a huge plus in learning about the different companies who sell business equipment. The customer service is wonderful and I appreciate it.

Government Office

Charlotte, NC

The technical service we received was superior and the technician really went the extra mile to make sure our machine was running properly before he left the job. I really applaud the customer service and attention to detail.

Baptist Church

Hickory, NC

We had experienced a complex problem that could have easily been determined as unresolvable. Instead, our Service Technician completely engaged in getting to the bottom of the problems and we no longer have the connectivity issues we were experiencing. He also left instructions and a thumb drive to help with future connections to new devices. We are grateful to receive this remarkable level of service!

Learning Center

Wilmington, NC

    We are proud of the positive feedback we receive from our customers, and our ears are always open.