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customer support representative 

Customer Support Representative

Customer Support

Customer Support Supervisor/Manager

Non-exempt - 8:00 am – 5:00 pm, Monday – Friday (40 hours per week)


Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails.


Location: Fayetteville, NC


  • Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner.
  • Enter service calls into the operating system.
  • Enter supply orders and send to appropriate person and/or department.
  • Enter meter readings received into the department.
  • Enter Service Reports sent into the department from Technicians/ Service Manager.
  • Fill out various forms used within the department as it pertains to address changes and information updates.
  • Quote labor rates based off customer locations; quote supply prices.
  • Other duties as assigned and/or needed by Supervisor/Manager



High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.