IT Support

Managing Technology To Optimize Your Business

Giving you a competitive edge through technology

Even the most stable and patched IT systems can develop problems that require IT support. If any part of your organization's IT systems develop a problem, we'll know about it immediately, often before you do. We'll remotely access your organization's systems and initiate remote IT support to address the problem. If the IT system issue needs to be addressed onsite, Systel offers emergency onsite response support.
Smiling woman holding a mobile device
 

IT Support Help Desk

Systel partners with AllCovered to provide help desk support that is available 24/7, including weekends and holidays to help your organization’s employees with their IT support needs. When one of your employees has a question or needs help with a program or device, they'll have immediate access to technical IT support from Systel's remote engineers.

Remote Support Center

Having a team of IT support engineers available by phone, chat, or email creates a network of resources that can provide your employees with the troubleshooting assistance they need through one of five Remote IT Support Centers offering tier 1, 2, and 3 technical support.
 
 

Network Operations Center

Systel's Network Operations Center (NOC) is the early warning system for your IT network. With the assistance of Artificial Intelligence (AI), our NOC technicians are working around the clock to prevent any major issues that could cause problems or unexpected downtime. If a problem is detected, our NOC engineers will assess the problem, perform troubleshooting, and take the necessary steps to fix the issue.

On-Site Response

When remote support can't solve the issue and it requires a hands-on approach, a field engineer can be there to visit your organization and provide in person service. Our engineers are certified in industry-leading technologies that can help build a robust and secure IT infrastructure to support your business.
 
Benefits of Remote Monitoring Management
100% Visibility
95% Reduction in false positives
50% Reduction in unplanned downtime
 

Benefits of Managed IT Services

The Managed IT Services available at Systel cover every aspect of your office's network. Services include:

Server and Computer Management
Your network's applications, security patches and malware definitions will be updated regularly. Remote support will fix potential issues as soon as they arise.

Server Backup
You can keep your files backed up both locally and offsite. If your hardware is damaged or destroyed, you can retrieve your information from a cloud datacenter.

Live Help Desk Support
Whenever you have questions or need help, you can speak to experienced, courteous engineers. Help Desk Support is available 24 hours a day, 365 days a year.

Emergency Onsite Support
When remote support can't fix a problem, a technician can make an onsite visit.

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