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    IT Support

    Managing Technology To Optimize Your Business

     

     

    GIVING YOU A COMPETITIVE EDGE THROUGH TECHNOLOGY

    Even the most stable and patched IT systems can develop problems that require IT support. If any part of your organization's IT systems develop a problem, we'll know about it immediately, often before you do. We'll remotely access your organization's systems and initiate remote IT support to address the problem. If the IT system issue needs to be addressed onsite, Systel offers emergency onsite response support.
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    IT SUPPORT HELP DESK

    Systel partners with AllCovered to provide help desk support that is available 24/7, including weekends and holidays to help your organization’s employees with their IT support needs. When one of your employees has a question or needs help with a program or device, they'll have immediate access to technical IT support from Systel's remote engineers.

    REMOTE SUPPORT CENTER

    Having a team of IT support engineers available by phone, chat, or email creates a network of resources that can provide your employees with the troubleshooting assistance they need through one of five Remote IT Support Centers offering tier 1, 2, and 3 technical support.

    NETWORK OPERATIONS CENTER

    Systel's Network Operations Center (NOC) is the early warning system for your IT network. With the assistance of Artificial Intelligence (AI), our NOC technicians are working around the clock to prevent any major issues that could cause problems or unexpected downtime. If a problem is detected, our NOC engineers will assess the problem, perform troubleshooting, and take the necessary steps to fix the issue.

    ON-SITE RESPONSE

    When remote support can't solve the issue and it requires a hands-on approach, a field engineer can be there to visit your organization and provide in person service. Our engineers are certified in industry-leading technologies that can help build a robust and secure IT infrastructure to support your business.

    BENEFITS OF REMOTE MONITORING MANAGEMENT

    100% Visibility

    95% Reduction in false positives

    50% Reduction in unplanned downtime

    BENEFITS OF MANAGED IT SERVICES

    The Managed IT Services available at Systel cover every aspect of your office's network. Services include:

    Server and Computer Management
    Your network's applications, security patches and malware definitions will be updated regularly. Remote support will fix potential issues as soon as they arise.

    Server Backup
    You can keep your files backed up both locally and offsite. If your hardware is damaged or destroyed, you can retrieve your information from a cloud datacenter.

    Live Help Desk Support
    Whenever you have questions or need help, you can speak to experienced, courteous engineers. Help Desk Support is available 24 hours a day, 365 days a year.

    Emergency Onsite Support
    When remote support can't fix a problem, a technician can make an onsite visit.

    Get In Touch with an IT Services Specialist