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IService with the Latest Technology

Our customers are our number one priority. We are committed to providing customers with the best products, latest technology, and a world class customer service experience, including an average response time of just 2.5 hours. Our Service Technicians demonstrate professional, reliable service to ensure that all of your office products achieve maximum performance and enhance your customer experience with DASH notifications and the convenience of  E-Info at no additional charge.

Command Center

Systel’s Service and Command Center offers remote troubleshooting and diagnostics from our team of highly skilled service technicians. The Command Center fields over 200 calls each month and is able to resolve approximately 95% of these calls within minutes. We are proud to offer the Command Center as a problem-solving resource that provides immediate assistance to customers without the need for an onsite technician.

Systel's Secure Response Solution

We recognize that any time a service call is placed, our customers are putting their trust in Systel- to not only provide excellent customer service, but also to provide certainty about who is entering their workplace. This trust has driven us to raise the bar on safety by developing comprehensive security features, like DASH, short for Dispatch and Security Help Desk, to give our customers peace of mind when placing a service call. DASH utilizes a GPS tracking feature that enables customers to receive real-time location and status updates, as well as the estimated arrival time, name, number, and photo ID of the responding service technician. The technician’s progress can be monitored until the reason for the call has been resolved. 
     Systel Logo Bullet Points3   Free to all customers
     Systel Logo Bullet Points4   Available at all Systel branches
     Systel Logo Bullet Points2   Automatic, real-time email updates
     Systel Logo Bullet Points   User friendly
     Systel Logo Bullet Points3   Place service calls online using e-info