We are pleased to announce that our Greensboro, Wilmington, Hickory, Asheville, and Fayetteville offices have earned the 2025 Pro-Tech Service Certification from Konica Minolta. This prestigious recognition is awarded to a select group of dealers who demonstrate an unwavering commitment to technical expertise, customer satisfaction, and continuous improvement.
The Pro-Tech program is designed to recognize Konica Minolta dealers who deliver service excellence at the highest level. To qualify, Systel had to meet or exceed strict criteria in areas such as technical training, inventory control, dispatch systems, performance benchmarks, and customer support processes. These standards ensure that our customers receive consistent, responsive, and reliable service every time.
Achieving this certification across four of our service branches is a reflection of the dedication, skill, and professionalism of our entire support team. From resolving complex technical issues to delivering proactive maintenance and personalized solutions, our certified teams help maximize uptime and keep your business running at peak performance.
Paul Pickens, Systel’s VP of Service, says it best:
"We are proud to have our Service Departments once again qualify for Konica Minolta Pro-Tech. Systel has always believed that our service is strengthened through manufacturer training and certifications. Pro-Tech qualification shows that not only are we following Konica Minolta’s training program, but that it is paying off with improved first call efficiency, average response time, and customer satisfaction."
At Systel, service isn’t just a department, it’s a core part of our promise to our customers. The Pro-Tech certification reinforces our reputation as a trusted partner who goes beyond expectations to provide real value.
Experience the Systel Service Advantage
See what sets our award-winning service team apart—and how we help your technology work harder for you. Click here to learn more about Systel's Service Advantage.
